Rackspace Admits Security Incident, Helps Customers Migrate to Microsoft 365 Accounts

Correction: this article has been updated to replicate the simple fact that Rackspace’s Hosted Trade ecosystem had not been restored at the time of crafting.

Cloud firm Rackspace has unveiled it professional a cybersecurity incident resulting in it to temporarily suspend its Hosted Exchange setting.

“On Friday, Dec 2, 2022, we became aware of an issue impacting our Hosted Exchange ecosystem. We proactively run down and disconnected the Hosted Exchange setting whilst we triaged to realize the extent and the severity of the affect,” the company wrote on its web-site on Saturday.

✔ Approved Seller From Our Partners

Protect your privacy by Mullvad VPN. Mullvad VPN is one of the famous brands in the security and privacy world. With Mullvad VPN you will not even be asked for your email address. No log policy, no data from you will be saved. Get your license key now from the official distributor of Mullvad with discount: SerialCart® (Limited Offer).

➤ Get Mullvad VPN with 12% Discount

“After additional investigation, we have determined that this is a security incident. The recognized effects is isolated to a portion of our Hosted Trade system. We are taking important actions to assess and safeguard our environments.”

As the corporation assessed the extent of the security issue, it disclosed it assisted buyers in opening substitution Microsoft 365 accounts so they could resume sending and acquiring e-mails.

“At this time, shifting to Microsoft 365 is the ideal remedy for consumers, and we extremely motivate influenced prospects to transfer to this system,” Rackspace wrote on Sunday. “Since our past update, we have been capable to successfully restore email companies to countless numbers of buyers on Microsoft 365.”

On the exact same day, the cloud company supplier also claimed shoppers would put into action a non permanent resolution enabling mail destined for a Hosted Exchange consumer to be routed to an external email address.

On Monday, the company reported is “continue[d] to make progress on restoring email services to just about every afflicted customer” by supporting them move to Microsoft 365. The migration would also be the greatest option for clients who are now also equipped to put into action temporary forwarding.

At the time of composing, it is unclear whether the security incident occurred because of menace actor action or a procedure malfunction. Infosecurity has arrived at out to Rackspace, but the business has answered by simply directing us to the earlier mentioned web site put up. The firm’s  Hosted Trade atmosphere reportedly remains offline.

The security incident arrives amidst an enhance in attacks in opposition to cloud firms, with details from Snyk not too long ago suggesting approximately 80% of corporations experienced a “severe” cloud security incident in the previous 12 months.